TicketsIT Service Desk
Full-featured IT service desk with multi-channel ticket intake, SLA management, AI-assisted categorization, and customer portal.
What can the Tickets module do?
What Tickets brings to your workflow.
Frequently asked questions about Tickets
What is the Tickets module in Flux?
Full-featured IT service desk with multi-channel ticket intake, SLA management, AI-assisted categorization, and customer portal.
Which Flux packages include Tickets?
Tickets is part of the ITSM suite and is included in the Flux ITSM and Flux Complete packages.
What capabilities does the Tickets module offer?
Key capabilities of Tickets include: Unified ticket system: Incidents, Problems, Service Requests, Change Requests, Multi-source ticket creation (email, web portal, API), AI-assisted categorization and priority scoring, SLA management with escalation rules, Department-based routing and team assignment.
More in ITSM
IT Service Management modules
Changes
Change Management
Plan, approve, and implement IT changes with structured CAB workflows, risk assessments, and post-implementation reviews.
Projects
Project Management
Plan and track IT projects with phases, milestones, task hierarchies, and resource allocation.
Finance
Budgeting & Finance for IT
IT budgeting and cost governance — budgets, cost centers, multi-currency cost tracking, and approval workflows that aggregate spend from CMDB software licenses and vendor contracts.
Start using Tickets today
Get started with a free trial and see how Tickets fits into your operations.