ITSM software from Germany: service desk, changes and CMDB
Flux ITSM unites ticketing, SLA management, change management with CAB and a CMDB with auto-discovery – GDPR-compliant, hosted in Germany, with no charge for requesters.
- Hosted in Germany
- Incident · Problem · Change · Service Request
- CMDB & auto-discovery included
- Requesters free
What is ITSM software?
ITSM software (IT service management software) helps IT departments and IT service providers deliver IT services along defined processes – usually aligned with ITIL. Core building blocks are a service desk for incidents, problems and service requests, service level management, change management with approval processes (CAB), a configuration management database (CMDB) for assets and their dependencies, and a self-service portal for end users.
Unlike a plain helpdesk, ITSM software connects tickets with assets, changes and services, so the impact of outages and changes becomes traceable – including for ISO 27001 or NIS2 audits.
Why Flux as your ITSM tool?
Six reasons mid-market IT leaders and managed service providers choose Flux ITSM.
ITIL-aligned service desk
Incidents, problems, service requests and change requests in one ticketing system – with SLA management including escalation rules, a known error database, routing by department and team, and custom status workflows per organization.
Change management with CAB workflow
RFC workflows for standard, normal and emergency changes, risk assessment by impact and likelihood, CAB voting, rollback and communication plans, and post-implementation review.
CMDB with auto-discovery included
Assets are discovered automatically from Azure, AWS, Hetzner, Microsoft 365 / Intune, Action1 and NetBird. The dependency graph and impact analysis show which services a change or outage affects – no add-on module required.
Email-to-ticket and customer portal
Mailboxes from Microsoft 365, Google Workspace or SMTP automatically create tickets with two-way communication. End users report and track requests in the self-service portal – requesters cost nothing.
Hosted in Germany, GDPR-compliant
Runs on ISO 27001-certified Hetzner infrastructure in Germany with EU data residency. Tenant isolation, OIDC SSO via Microsoft Entra ID, MFA and complete audit logs are standard.
Security and compliance built in
Security incidents can create risks directly, changes are assessed against assets with criticality – and Flux Complete adds ISMS, compliance and audit management on the same data model.
All ITSM modules in one package
Flux ITSM includes these specialist modules for IT operations – each with its own detail page.
TicketsIT Service Desk
Multi-channel service desk with SLAs and AI triage.
View moduleChangesChange Management
CAB workflows with risk assessment and rollback plans.
View moduleProjectsProject Management
IT projects with phases, milestones, and dependencies.
View moduleFinanceBudgeting & Finance for IT
IT budgets, cost centers, and spend tracking with approvals.
View moduleEvery package also includes the seven core modules: Approvals, Tasks, CMDB, Wiki, People, Discovery, and Billing.
ITIL practices Flux ITSM covers
The core processes of IT service management – without forcing you to roll out everything at once.
- Incident management
- Capture incidents across channels (email, portal, API), prioritize, work them to SLA and escalate.
- Problem management
- Group recurring incidents into problems, document root causes and publish them in the known error database.
- Service request management
- Service catalog in the customer portal, approval chains and routing to the responsible team.
- Change enablement
- RFC types, risk assessment, CAB voting, change windows per environment and post-implementation review.
- Service level management
- SLAs with response and resolution times, warning thresholds, escalation rules and reporting per team.
- Service configuration management
- CMDB with hierarchical asset types, relationships, criticality, lifecycle, licenses and vulnerabilities.
Helpdesk, enterprise suite or Flux ITSM?
Where Flux sits compared with the two most common alternatives in the mid-market.
| Simple helpdesk | International enterprise suite | Flux ITSM | |
|---|---|---|---|
| ITIL processes | Tickets, rarely changes/CMDB | Complete, often oversized | Incident, problem, request, change, SLA, CMDB |
| CMDB & auto-discovery | Not included | Paid add-on module | Included, 7 discovery sources |
| Hosting & data residency | Mostly US cloud | Global, EU region on request | Germany (Hetzner), EU data residency |
| Price & booking | Cheap, per agent | Quote only, annual contracts | From €62 per user/month, bookable online |
| Requesters / end users | Usually free | Sometimes licensed | Always free |
| Information security (ISMS) | Not intended | Separate GRC suite | As a package upgrade in the same system |
Simplified positioning of typical tool categories as of 2026 – not a comparison of individual vendors.
Transparent pricing, bookable online
Flux ITSM costs €78 per user per month (€62 billed yearly) – including CMDB, auto-discovery, wiki and approvals. Only agents are licensed; requesters and portal users are free without limit.
Requesters are always free. 14-day free trial with 2 seats – cancel anytime.
Frequently asked questions about ITSM software
Is Flux ITSM ITIL-compliant?
Flux ITSM is aligned with the ITIL practices of incident, problem, service request and change management as well as service level and configuration management. It does not currently hold a formal ITIL tool certification (such as PinkVERIFY); processes can be adapted to your organization instead of enforcing a rigid reference model.
How much does Flux ITSM software cost?
Flux ITSM costs €78 per user per month, or €62 billed yearly, plus VAT. Only agents are licensed; requesters and portal users are free without limit. The complete core platform with CMDB, discovery and wiki is included, and you can switch to Flux Complete at any time.
Cloud or on-premises?
Flux ITSM is operated as a cloud service (SaaS) – on ISO 27001-certified Hetzner infrastructure in Germany with EU data residency, tenant isolation, encryption and audit logs. For special requirements around operations or data handling, talk to us.
Which integrations does Flux ITSM offer?
Microsoft 365 / Entra ID (email-to-ticket, people, devices, Defender vulnerabilities), Google Workspace and SMTP for email channels, Jira and ServiceNow for ticket data, Notion for tasks, Azure, AWS, Hetzner, VMware, Action1 and NetBird for asset discovery, and Personio for HR data. A REST API (beta) and webhooks complement the connectors.
Is a CMDB included?
Yes. The CMDB is one of the core modules and included in every package – with hierarchical asset types, dependency graph, impact analysis, lifecycle, licenses, vulnerabilities and automatic discovery from seven sources.
Who is Flux ITSM for?
For IT departments in mid-sized companies with 50 to 1,000 employees that want to introduce an ITIL-aligned service desk with CMDB without an enterprise project, and for managed service providers and IT system houses that serve several customers on one platform thanks to multi-tenancy.
Service desk, changes and CMDB live within a week
14-day free trial – all modules, 2 seats, no charge before the trial ends.
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