All features
Tickets
ITSMIT Service Desk
Full-featured IT service desk with multi-channel ticket intake, SLA management, AI-assisted categorization, and customer portal.
Capabilities
Key Capabilities
What Tickets brings to your workflow.
Unified ticket system: Incidents, Problems, Service Requests, Change Requests
Multi-source ticket creation (email, web portal, API)
AI-assisted categorization and priority scoring
SLA management with escalation rules
Department-based routing and team assignment
Ticket merging, linking, and watchers
Custom status workflows per organization
Known Error Database (KEDB)
Queue management dashboard
Reporting, analytics, and export
ITSM
More in ITSM
IT Service Management add-on
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